Ms. Pham Thu Hien

Ms. Pham Thu Hien is a specialist in Human Resources Management, Organizational Development, and Leadership Development, with expertise as an HR Business Partner (HRBP) and more than 21 years of experience working at multinational corporations and leading Vietnamese enterprises. She also has more than 10 years of experience in training, coaching, and consulting, particularly in the Finance & Banking sector.

• She holds internationally recognized professional certifications and designations, including CIPD Chartered Fellow, CIPD Level 7, PCC – ICF, and Certified Business Coach & Mentor – Advanced (ILM UK). Her profile also indicates that she is currently pursuing a PhD in Human Resource Management and holds an MBA in Human Resources Management.
• Throughout her career, she has held various senior HR leadership positions, including CHRO at Tan A Dai Thanh, HR Director and Director of Organization Design & Development at THFC – TH Group, and HR Director at Masan MeatLife, as well as management roles at GSK Vietnam, PepsiCo Vietnam, and Unilever Vietnam.
• One of Pham Thu Hien’s key areas of expertise is the design and transformation of HR management systems. She has experience implementing Center of Excellence (CoE), HR Business Partner, L&D Business Partner, Competency Framework, and Organizational Development models across large organizations.
• At Techcombank, she was involved in designing the CoE model, transforming HR into an HRBP model, developing the L&D Business Partner Model, designing the Competency Framework Blueprint, and implementing Organization Design & Development methodologies. She also has experience advising on HRBP transformation at BIDV and building HR & OD foundations at SSI.
• Her training and consulting expertise focuses on leadership development, coaching, HRBP, performance management, talent development, organization design, BSC & KPI, workforce planning, and performance management. These capabilities are directly aligned with the people and organizational development challenges faced by businesses.
• In her consulting work, she has supported organizations across Finance & Banking, Technology & Telecommunications, Manufacturing & FMCG, and Education, including Techcombank, BIDV, SSI, Viettel, CMC, SAP Vietnam, Ford Vietnam, RMIT, and Foreign Trade University.
• With experience as a CHRO, HR Director, consultant, and coach, her strength lies in connecting HR strategy with business strategy, from organization design and capability development to performance management and succession planning.
• In her training programs, she emphasizes practical application, helping leaders and managers develop capabilities in coaching, feedback, delegation, performance management, talent development, and team leadership.
• Alongside her consulting and training activities, she also participates in strategic workshops on Workforce & Capability Strategy, Talent Development, Organizational Performance, OD, and Corporate Culture, and