FTMS Global launches an in-house training program for the EVNSPC team.

On April 15, 2026, FTMS Global officially launched an Inhouse training program on soft skills development for the frontline workforce responsible for operations management at Southern Power Corporation (EVNSPC).

The program focuses on developing communication, interpersonal, and situation-handling skills in line with the actual working environment of technical staff. Through the program, participants not only strengthen the skills required for their work but also enhance their ability to interact with customers, residents, and the community while carrying out their duties.

This is another Inhouse training program delivered by FTMS Global, with the training content designed around the specific nature of the job and the capabilities that the organization aims to develop.

1. FTMS Global Launches an Inhouse Soft Skills Training Program for EVNSPC’s Operations Management Team

The opening session was attended by representatives from relevant units and EVNSPC trainees, officially marking the start of a soft skills training program for frontline employees involved in operations management.

Unlike general soft skills programs, this course focuses on situations directly related to the participants’ working environment, from on-site communication and interactions with customers and residents to appropriate responses when situations arise that require coordination and resolution.

The program aims to help frontline employees develop essential capabilities alongside their technical expertise, thereby supporting a more professional and effective approach to their daily responsibilities.

2. Why Are Soft Skills Essential for Frontline Employees?

For technical and operations personnel, technical expertise is the foundation, but real-world work performance also depends on the ability to communicate, collaborate, and handle unexpected situations.

In the course of their duties, employees may frequently work on-site, communicate with colleagues, interact with customers, or engage with residents and the community. Each situation requires not only technically accurate solutions but also appropriate communication and interpersonal skills.

Therefore, developing soft skills helps employees better connect their professional expertise with the way work is carried out in practice. In this program, soft skills are not treated as a separate subject but are approached within the actual working context of EVNSPC’s team.

3. What Key Capabilities Does the Training Program Focus On?

The program is designed around three key capability areas.

3.1 Enhancing Communication and Situation-Handling Skills

The program aims to strengthen communication and situation-handling skills for frontline technical employees. Participants are guided on how to apply appropriate communication skills in different work contexts, from internal communication to interactions with customers and the community. At the same time, the program also helps reinforce awareness and practice of EVNSPC’s cultural values in the course of their work.

3.2 Developing Interpersonal Skills in Real-World Working Environments

An important focus of the program is professional communication and interpersonal skills in situations that employees may encounter on a daily basis, including:

• Communication while working on-site;
• Communication and coordination with relevant stakeholders;
• Interaction with customers;
• Engagement with residents and the community;
• Handling situations that arise during the performance of duties.

Placing the training content in specific real-world contexts helps participants relate the knowledge more easily to their actual work.

3.3 Contributing to a Professional Image of EVNSPC Employees

In addition to work performance, the way frontline employees communicate and interact also contributes to shaping the company’s image when engaging with customers and society.

Through the program, EVNSPC aims to further strengthen the image of its employees as professional, responsible, and dedicated individuals in carrying out their duties.

4. Inhouse Training Should Be Closely Connected to the Real Working Context

The key to an effective Inhouse training program is not simply bringing an existing course into an organization, but rather connecting the training content with the target participants and the capabilities the organization aims to develop.

For the EVNSPC program, the focus is on frontline technical employees. Therefore, the training content emphasizes skills that can be directly applied to their work, such as on-site communication, interactions with customers, and handling unexpected situations. This approach makes the training more closely aligned with operational realities while enabling participants to relate the knowledge to situations they may encounter in their daily work.

This is also the approach FTMS Global applies when developing corporate training solutions: starting with the target participants, working context, and capabilities that need to be improved to determine the most appropriate training content.

5. FTMS Global Partners with Organizations to Develop Workforce Capabilities

The opening ceremony marked the beginning of the soft skills training program for EVNSPC’s frontline operations management team.

With a focus on connecting learning content with the actual working environment, the program aims to help participants strengthen their communication, interpersonal, and situation-handling skills, enabling them to apply their professional expertise more effectively in carrying out their responsibilities.

FTMS Global sincerely thanks Southern Power Corporation (EVNSPC) for its trust and partnership, and recognizes the serious and enthusiastic learning spirit demonstrated by the participants from the very first sessions of the program.

Is your organization looking for training solutions tailored to your workforce and capability development goals?

FTMS Global provides corporate training solutions, including Inhouse training programs designed around the organization’s needs and the capabilities it aims to develop.

👉 Talk to FTMS Global about your organization’s training needs: https://zalo.me/771462204489143205